Frequently Asked Questions

At the O'Connell Funeral Home we understand how difficult this time is, and that you may have many questions.

Below are some straight answers to real questions about funeral and cemetery arrangements, cremation, grief and other issues related to the end of life. No family should have to face the loss of a loved one uninformed and unprepared.

Why should I plan a funeral for my loved one?

A funeral or memorial is a customary way to recognize death and its finality. Funerals are held for the living to show respect for the dead and to help survivors begin the grief process. They also give mourners a chance to share stories, create memories, fulfill religious beliefs & customs, participate in a support system, and gather at a peaceful place during a time of confusion and uncertainty.

What tasks are involved in arranging a funeral?

There can be as many as 200 tasks when planning a funeral. Many of them are listed below. Our Funeral Director will coordinate most of these for you, after meeting with you at a private consultation.

Obtain the signature of the attending physician, coroner or medical examiner on the required certificate; file the certificate with the registrar of vital statistics where the death occurred
Ensure compliance with government regulators
Transfer the deceased from the place of death to the funeral home (local or out of town)
Obtain family history
Make decisions regarding the remains of the deceased
Determine the budget (if funeral has not been pre-arranged)
Determine the funeral or memorial service location(s), such as church, chapel, or graveside
Plan for a viewing/visitation and determine open or closed casket
Choose the final resting place (cemetery, mausoleum, private land, etc.)
Make necessary arrangements with clergy, church and cemetery officials
Obtain certified copies of the death certificate, as necessary
Procure the burial permit and file with the cemetery
Select and purchase the casket, outer burial container or urn
Select a monument/marker
Order and schedule the delivery of all products/merchandise
Compose and submit newspaper and other media notices
Choose clothing & jewelry
Select poems, scripture, readings
Select music: taped, live musicians, etc.
Choose pallbearers
Read more...

What do funeral directors do?

Funeral directors are caregivers, advisors, and administrators. They make the arrangements for the transportation of the body, complete all necessary paperwork, and carry out the wishes of the family regarding the funeral and final disposition of the body. They have experience assisting the bereaved in coping with death, are trained to answer questions about grief, and can recommend sources of professional help.

Who should be included in the gathering or ceremony?

Family, close friends, co-workers, fellow worshippers, neighbors & acquaintances, and in some cases, the greater community.

What recourse does a consumer have for poor service or overcharging?

Funeral service is regulated by the FTC and state licensing boards. In most cases, the consumer should discuss problems with the funeral director first. If the dispute cannot be solved by talking with the funeral director, the consumer may wish to contact the Funeral Service Consumer Assistance Program. FSCAP provides information, mediates disputes, provides arbitration, and maintains a consumer guarantee fund for reimbursement of services rendered. (To contact FSCAP, call 708-827-6337 or 800-662-7666).

Some people cannot afford basic funeral services. Is financial aid available to the poor?

Other than the family, there are veteran, union, and other organizational benefits to pay for funerals, including, in certain instances, a lump sum death payment from Social Security. In most states, some form of public aid allowances are available from either the state, county, city, or a combination. Most funeral directors are aware of the various benefits and know how to obtain them.